According to the Ministry of Transport Malaysia, rail transport is one of the country’s most important transport mode as it is safe, economical and convenient. There are cases recently, whereby trains from the city centre, Kuala Lumpur, Malaysia are overcrowded especially during peak hours which are mostly before and after working hours. This mode of transportation has failed to offer the quality of the services needed by passengers. What problem do crowded trains cause? The issues are becoming more widespread, and services are below required levels, which could not satisfy the passengers needs and expectations. How can the crowded trains’ situation be eased?