All organisations need to comply with all legislative and regulatory framework. It is a legal responsibility and it ensures that all areas of each service meet the relevant standards. Within health and social care all organisations are inspected on a regular basis by the CQC. The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and they then publish what they find, including performance ratings to help people choose care. There are 28 outcomes, each reflecting a specific regulation. Of these 28 regulations and outcomes, there are 16 that relate most directly to the quality and safety of care and which apply to all types of provider. The other 12 regulations may apply differently to different types of provider. The regulations set out by the CQC ensure that all organisations have systems and processes in place to ensure that they meet the requirements of all legislative and regulatory framework. All organisations have to show effective governance and auditing systems. Along with being able to monitor, assess and show improvement within the workplace. Regulation 19 of the CQC – “fit and proper persons employed” is in place to ensure that care organisations only employ “fit and proper” staff. This helps to ensure that the staff they employ have the ability to provide the appropriate care required for the residents. When recruiting staff we ensure that we use a robust recruitment procedure and that when a new member of staff starts in my workplace they are given an induction which explain what is expected of them. During this induction they are expected to complete a care certificate which is an agreed set of standards that sets out the knowledge, skills and behaviours expected of specific job roles in the health and social care sectors. It’s made up of the 15 minimum standards that should be covered if you are ‘new to care’ and should form part of a robust induction programme. All staff are expected to adhere and comply with the Isle of Man healthcare code of conduct. The code states that all healthcare workers must:
1. Be accountable by making sure you can always answer for your actions or omissions.
2. Promote and uphold the privacy, dignity, rights and wellbeing of patients/service users and their carers at all times.
3. Work in collaboration with your colleagues as part of a team to ensure the delivery of high-quality safe care to patients/service users and their families.
4. Communicate in an open, transparent and e?ective way to promote the wellbeing of patients/service users and carers.
5. Respect a person’s right to con?dentiality, protecting and upholding their privacy.
6. Improve the quality of care to service users by updating your knowledge, skills and experience through personal and professional development.
7. To promote equality of all patients/service users, colleagues and members of the public and ensure they are treated fairly and without bias.
Every health care worker is expected to work in a person centered way and to be guided by the standards to allow our residents to receive the best possible care and experience from our services.
